Participate in IT Projects to design and develop learning materials
- Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in
multiple media and formats suitable to course audience
- Create, review, and update training materials and documentation based on user feedback, classroom surveys,
IT version updates, and IT support tickets
- Maintain, coordinate, and communicate training schedules with end users and stakeholders
- Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning
Management System
- Collect and maintain training data to support department key performance indicators
- Make arrangements for external vendor provided training at Client’s training centers
- Conduct training courses, customer webinars, on-site customer training, and user group sessions
- Establish effective relationships throughout the organization, both within IT and across business
units/customers/stakeholders to identify/address gaps in user training
- Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-
one, and online methods
- Remain knowledgeable about Client’s IT applications and business strategies as related to training
materials and courses
- Assist technical managers, IT developers, and specialists to explain complex technical concepts and
business/data workflows to non-technical audiences
- Provide user training support with IT product launches and go-lives
- Travel to Client’s business locations to conduct training
- Ability to maintain professionalism and order within the classroom to complete course objectives
- Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid
change, minimal lead times, and multiple competing priorities