REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• Ability To Multitask And Remain Calm Under Pressure, Especially During Peak Hours Or Intense Situations.
• Exceptional Interpersonal, Customer Service, Problem-Solving, Verbal And Written Communication, And Conflict Resolution Skills.
• Proficiency With Necessary Technology, Including Computers, Software Applications, Phone Systems, Etc.
• Proficient With Microsoft Office Suite Or Related Software Needed To Create Reports, Flowcharts, And Technical Logs.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• Experience With Aws Connect
• Experience With Salesforce Case Management
• Advanced Understanding Of Ivr Technology And Related Telecommunications Devices, Networks, Software, And Systems.
• Ability To Lead Team-Based Projects.
REQUIRED EDUCATION/CERTIFICATIONS:
• Bachelor’s Degree Or Similar Telecommunications Specialty Required.
• At Least Three Years Of Experience In Call Management Systems And Voice Application Design Required.