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Position Applying For:Help Desk Support III

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  • Help Desk Support III  | USA-NY-NEW YORK CITY  |  | 14-APR-21

    ∙ Perform remote troubleshooting through diagnostic techniques and pertinent questions
    ∙ Support audio and video equipment in conference rooms
    ∙ Manage and monitor internal assets to ensure accurate inventory records
    ∙ Determine the best solution based on the issue and details provided by customers
    ∙ Walk the customer through the problem-solving process
    ∙ Direct unresolved issues to the next level of support personnel
    ∙ Record events and problems and their resolution in logs
    ∙ Follow up on outstanding requests and ensure timely resolution
    ∙ Pass on any feedback or suggestions by customers to the appropriate internal team
    ∙ Identify and suggest possible improvements on procedures

    Qualifications

    ∙ Bachelor’s degree in Computer Science or other computer-related field.
    ∙ Post graduate in Engineering or Technology with Computers or IT stream.
    Preferred qualifications
    ∙ Proven experience as a help desk technician or other customer support role
    ∙ Tech savvy with working knowledge of office automation products, databases and remote control
    ∙ Good understanding of computer systems, mobile devices and other tech products
    ∙ Excellent communication skills