Responsibilities
• Design client experience strategy for client connects: Partner with business teams to plan client site visits, leveraging the best client stories; co-create visit agendas that highlight key themes and messages in line with our selling strategy and pitch messaging
• Manage and Deliver client visits/ any other client connect flawlessly: Manage and guide multiple stakeholders through detailed planning and tracking to deliver a flawless client experience on the ground or virtually; coordinate with those stakeholders to ensure timely readiness for visits or virtual connects; manage hospitality and site arrangements as required, manage all logistics regarding the virtual connect (platform readiness, experience enhancers etc.)
• Be a Brand Ambassador: Act as the custodian of our brand experience in physical locations across the US including collaborating with business and operations stakeholders to design facility branding plans (for new or existing buildings) and execute them with external vendors and internal partners. In current virtual environment ensure continuous improvement, updating and enriching various data management and collaboration platforms (SFDC, Teams, Monday.com etc.) – site architecture, inventory & content management, data protection and back-up, access management;
• Bring Outside Perspective In: Explore external visit and client experience practices for learnings that we can apply in-house; continue to push our thinking on the client experience to make sure we are always delivering a best-in-class experience to our clients that highlights what makes Genpact unique and how we have created practical successes with our clients. Research and learn about new collaboration tool and methods that could enhance virtual connect experiences.