New

Position Applying For:Marketing Coordinator III

Join & Explore The Possibilities at BuzzClan

  • Marketing Coordinator III  | USA-NJ-New Jersey  |  | 14-APR-21
    We seek a Client Experience and Visit Manager to build and execute the end to end client experience strategy virtually for C-level visitors to our Genpact offices in the US and contribute to our client experience framework globally.

    In this role, you will partner with Operations, Sales and Digital team stakeholders to build and structure the end to end experience cycle for CXO level visitors at Genpact operations offices. By delivering a best-in-class client visits, you directly contribute to the conversion of pipeline opportunities and the nurturing of existing client relationships and new initiatives. You will be asked to innovate and leverage existing digital and operations best practices to deliver an impressive showcase of Genpact capabilities, solutions, and brand. You act as the custodian of our brand experience across our US locations. You will be responsible for setting up and managing an expert network of local resources at each of our facilities to optimize best practices across locations, share external best-in-class examples, and foster a community of people committed to delivering a world-class client experience that highlights our position as leaders in digital transformation.
     

    Qualifications

    Responsibilities
    • Design client experience strategy for client connects: Partner with business teams to plan client site visits, leveraging the best client stories; co-create visit agendas that highlight key themes and messages in line with our selling strategy and pitch messaging
    • Manage and Deliver client visits/ any other client connect flawlessly: Manage and guide multiple stakeholders through detailed planning and tracking to deliver a flawless client experience on the ground or virtually; coordinate with those stakeholders to ensure timely readiness for visits or virtual connects; manage hospitality and site arrangements as required, manage all logistics regarding the virtual connect (platform readiness, experience enhancers etc.)
    • Be a Brand Ambassador: Act as the custodian of our brand experience in physical locations across the US including collaborating with business and operations stakeholders to design facility branding plans (for new or existing buildings) and execute them with external vendors and internal partners. In current virtual environment ensure continuous improvement, updating and enriching various data management and collaboration platforms (SFDC, Teams, Monday.com etc.) – site architecture, inventory & content management, data protection and back-up, access management;
    • Bring Outside Perspective In: Explore external visit and client experience practices for learnings that we can apply in-house; continue to push our thinking on the client experience to make sure we are always delivering a best-in-class experience to our clients that highlights what makes Genpact unique and how we have created practical successes with our clients. Research and learn about new collaboration tool and methods that could enhance virtual connect experiences.