New

Position Applying For:IT Support Specialist 1

Join & Explore The Possibilities at BuzzClan

  • IT Support Specialist 1  | USA-GA-Atlanta  |  | 14-APR-21
    Support End User Computers for Service Delivery. This position will support two locations 2 Peachtree Street in Atlanta and our location on Panthersville Road in Decatur.
    Troubleshoot user issues and maintain tickets assigned to the tech in the WORM system.
    Create and maintain tickets in Remedy.
    Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
    Troubleshoot user access to standardize software from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
    Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
    Setup and install computers for new hire onboarding’s.
    Proficient in Win 7 and Win 10, and Office 365.
    Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
    History of working in an Active Directory domain environment
    Proficient at software installs and troubleshooting
    Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
    Attention to the details and high concentration.
    Must have a strong characteristic and spirit for good and sound customer service.
    He/she should be able to work with people and must have strong communication skills.
    Must be able to establish a good working rapport with the clients quickly.
    He/she should be willing to work at odd hours at times.
    Must have patience, a logical mind and must be willing to learn continuously.
     

    Qualifications

    Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
    Experience providing desktop/laptop computer hardware support
    Experience imaging and deploying laptops
    Experience supporting Microsoft Office 2013 or higher
    Experience supporting Microsoft Outlook email client
    Experience supporting remote workers and troubleshooting VPN and remote technology issues
    Experience in an Active Directory Domain environment.
    Pulse Secure
    Adobe Acrobat