•           Experience with troubleshooting network connectivity issues in both LAN and WAN environments

•           Experience imaging and deploying laptops

•           Experience providing desktop/laptop computer hardware support

•           Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s

•           Experience supporting remote workers and troubleshooting VPN and remote technology issues

•           Experience with Bitlocker encryption, antivirus, and malware/spyware removal software

•           Proficiency in Microsoft Office 365 (Enterprise) applications.

•           Experience in Windows Server 2016 and above.

•           Experience with VMware ESXi and vSphere,

•           Experience with Palo Alto Firewalls,

•           Experience with Mitel Telephony System,

•           Strong oral/written communication and listening skills.

•           Strong attention to detail.

•           Strong analytical and problem-solving skills.

•           Can work effectively with a team or independently.

•           Can work well under pressure with ability to prioritize effectively.

•           Strong ethical orientation with ability to maintain confidential information.