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Position Applying For:Student Device Support Specialist

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  • Student Device Support Specialist  | USA-GA-Atlanta  |  | 16-APR-21 
    ·         Maintain exceptional customer service posture at ALL TIMES.
    
·         Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists.
    
·         Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported.
    
·         Escalate complex issues to the senior technician for the assigned cluster as first point of contact.
    
·         Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond.
    
·         Perform support activities including but not limited to:
    
o    o Maintain and update Chrome carts for student use.
    
o    o Install OS updates and patches on Chrome, Apple and Windows based PC devices.
    
o    o Maintain accurate asset assignments in Asset Management System.
    
o    o Conduct bi-annual inventory of student devices.
    
o    o Maintain work areas and work spaces.
    
o    o Coordinate removal of obsolete equipment as required.
    
o    o Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices.
    
o    o Assist with planning, coordination, deployment & collection of student equipment.
    
 

    Qualifications

    Skills and Qualifications:
    
·         3+ years of work experience minimum
    
·         A+ Certification a plus
    
·         Strong customer service skills
    
·         Strong oral and written communication skills
    
·         Proficient in understanding network infrastructure and wireless support
    
·         Prior experience with desk side support is a MUST
    
·         Microsoft Windows certification is a plus
    
·         ITIL experience/certification is a plus
    
·         Must have clean criminal record with the ability to pass fingerprint background check
    
·         Must be authorized to work in the United States
    
·         Must hold a valid driver's license and dependable personal vehicle
    
Personal Attributes:
    
·         Must be punctual, present and visible throughout the work day
    
·         Creative, curious, analytical, enthusiastic and display strong attention to detail
    
·         Ability to work independently and effectively on tight deadlines, as necessary
    
·         Excellent command of English language
    
·         Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
    
·         Positive and productive team player
    
·         Desire to learn new skills as technology evolves
    
·         Business casual attire(i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
    
·         Neat and clean appearance to include personal hygiene
    
Education/Training:
    
·         Minimum of Associate degree (preferred)
    
·         3+ years of experience in field tech support. Equivalent combination of education and experience will be considered